Yes, you always have the right to return the order within 14 days, without having to justify the reason.
The return period starts from the day of the delivery of the items in your order.
To return an order and if inside the return times previously mentioned (14 days, counting from the delivery date)
must obligatorily to communicate the intention to do it
1. To return an order that is within the previously mentioned deadline (14 days, from the day of delivery) you must communicate
your intention to do so in writing, by email to sales@universalautopartsltd.com.
2. Returns of products that have been removed from the warranty and tamper-proof seal, or that have been manipulated are not
accepted.
3. Once the possibility of return has been confirmed, the After-Sales service will share the address to which the part must be sent,
and it must be wrapped and packed in the best possible conditions, so it won’t suffer any transport damage. In other words, the
products must be returned in their original and complete condition, packaged in the same way as they were shipped.
4. The return must perfectly identify the sender / customer and the order number on the outside of the package. We do not accept
returns where it is not possible to identify the customer on the outsider of the packaging.
5. Universal Auto Parts Ltd does not provide Return Forms.
All the expenses of returning will be always charged to the customer.
Universal Auto Parts Ltd will refund the full amount of the initial invoice.
Upon receipt of the returned part, and once confirmed that it is in the same state in which it was shipped, the Credit Note is issued
and the refund is made to the same payment method used to make the payment.
The period for the amount to become available again depends on the method used for payment and the customers’ banking
institutions, and may take up to 120 hours after the refund is processed.
The refund of the order covers the part and shipping to the customer’s address. If it is agreed that Universal AutoParts Ltd will
handle the collection of a particular part, it will be discounted all costs inherent to the return of the order to the refund. This
process will always be done with the explicit agreement of the client.
In order for us to activate the parts transport insurance, it is mandatory that when receiving the order, checking that there is some
damage on the outside of the packaging, the same is indicated in the document in which you sign the receipt: “accepted with
damages”. Only having this mention on the order receipt document, the carrier will be liable for damages caused to your order.
Note that if you write “Subject to confirmation” does not validate any damage that occurred during transportation, just means
checking quantities.
Knowing that the return period is 14 days after receiving the order, it is important that within this period the customer takes the
necessary steps to assemble and test the part.
If a defect is detected (warranty), it must be communicated in writing to: sales@universalautopartsltd.com
Thereafter, the After-Sales Service will provide additional written information on the procedures to be followed.
Knowing that the deadline for return is 14 days after receiving the order, it is important that within this period the customer takes
the necessary steps to check the content of the order.
If any difference is detected, it must be communicated in writing to: sales@universalautopartsltd.com.
Thereafter, the After-Sales Service will provide additional written information on the procedures to be followed.
If there is an exchange in the order received, please write us an email to: sales@universalautopartsltd.com as soon as possible to
report what happened so that Logistics can solve the problem in the shortest possible time.
Returns of goods from non-EU country
Please note that articles returned outside the EU, it is mandatory to write for customs, it is a return on the shipping document. If
this information is not explicit, we may be charged VAT and Custom duties, which Universal Auto Parts Ltd is not liable.
In case of non-clearance of the goods and consequent return to point of origin, Universal Auto Parts Ltd cannot be liable.
The entire process is the responsibility of the customer and the carrier chosen to make the return.
